WordPress Support & Troubleshooting
Access our team of WordPress experts for quick & efficient website support.
Free up your time by sending us your website support requests.
When you need expert website support, urgent changes, or complex integrations, our team is your dedicated lifeline. Access the specialized skills of the our team exactly when you need them and be billed transparently.
Requests we commonly assist with:
- Updating images or copy
- Adding a new page or section
- Making menu changes
- Making SEO enhancements
- Integrating your CRM or email marketing platform
- Implementing a lead magnet
- Adding a new feature
- Troubleshooting an error
How It Works
Simple, transparent, and ready to help you.
01:
You submit your request
After we onboard you as a client, we’ll provide you with simple instructions on how to submit a request. You’ll work closely with your project coordinator to ensure we fully understand your requirements and to provide you with a time estimate for the work.
02:
We make the changes in a staging environment
We’ll implement your changes within a staging or development environment so you can see, review, and test the changes before they go live on your production site.
03:
You give us approval to push the changes live
Once you’ve approved the changes, we’ll do a final QA and push them to your live site. We’ll then perform any required post-launch testing and/or optimizations.
Affordable packages to choose from.
WordPress Support Packages
Package A
On-Demand Support
Ideal for small businesses who need very occassional support.
$150 per hour
- Features:
- Pay-as-you go support and/or troubleshooting
- 48-72 hours typical turnaround time
- Time is tracked in increments of 15 mins and billed at the end of each month
Prices exclude tax and are in CAD.
Package B
5-Hour Care Package
Ideal for small and mid-sized businesses who need regular support.
$599 per month
- Features:
- 5 hours of support and/or troubleshooting time per month
- 24-48 hours typical turnaround time
- Up to 1 hour of unused time carried over to the next month for a maximum of 3 hours
Prices exclude tax and are in CAD.
Package C
12-Hour Premium Package
Ideal for small and mid-sized businesses who want an integrated support partner.
$1,399 per month
- Features:
- 12 hours of support and/or troubleshooting time per month
- 24-48 hours typical turnaround time
- Up to 2 hours of unused time carried over to the next month for a maximum of 5 hours
Prices exclude tax and are in CAD.
Frequently Asked Questions
What specific WordPress tasks can Sparked Digital handle?
Our team acts as your dedicated technical lifeline. We handle everything from simple image and copy updates or menu changes to more complex technical tasks like CRM integrations, SEO enhancements, and implementing lead magnets. If your site is acting up, we also provide expert troubleshooting to squash errors and get things back on track.
How quickly will my support requests be actioned?
We know that time is of the essence in the digital world. Our typical turnaround times are:
- On-Demand Package: 48–72 hours.
- Care & Premium Packages: 24–48 hours.
Your project coordinator will provide a specific time estimate for every request so you’re never left guessing.
Will my live website be "down" while you make the changes?
Not at all. All implementation happens in a staging or development environment where you can review and test the changes yourself. Only once you’ve given us the green light and we’ve completed our final QA do we push the updates to your live production site.
What happens if I don't use all my monthly hours?
We value your investment, which is why our Care and Premium packages include rollover hours:
- Care Package: Carry over up to 1 hour per month (maximum of 3 hours).
- Premium Package: Carry over up to 2 hours per month (maximum of 5 hours).
Note: Our On-Demand Support Package is pay-as-you-go hourly service, so you only pay for the time you actually use.
How do you track time and manage billing?
Can I cancel anytime?
Absolutely! We don’t lock our clients into long-term contracts.
What if I also need website maintenance services?
No problem, we also offer managed WordPress hosting and maintenance packages to take care of critical security updates, patches, and more. Learn more here.